Return policy

Thank you for shopping with STARHEJINYE. We are committed to providing premium home essentials, bedding, and lifestyle products designed for comfort and everyday living. Your satisfaction is important to us, and we want you to feel confident when shopping at STARHEJINYE.

To ensure a smooth shopping experience, we offer a 30-day return policy for eligible items. Please review the details below to understand our return conditions, refund process, and important guidelines.

30-Day Return Window

You may request a return within 30 days of receiving your order. This gives you enough time to inspect your items and decide whether they are right for your home and lifestyle.

If 30 days have passed since your delivery date, unfortunately we may not be able to offer a refund or exchange unless the item has a verified quality issue.

Return Eligibility

To qualify for a return, items must meet the following conditions:

Unused, unwashed, and in original condition
Free from stains, odors, damage, or signs of wear
Returned with all original packaging, tags, and accessories
Accompanied by proof of purchase, such as your order confirmation or receipt

For hygiene and quality assurance reasons, certain used bedding or personal-use products may not be eligible for return.

How to Start a Return

To begin a return request, please contact our customer support team at:

Email: starhejinye@outlook.com

Please include:

Your order number
The item(s) you would like to return
The reason for the return
Photos if the item arrived damaged or defective

Once your request is approved, we will provide detailed return instructions and the return address. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at:

Email: starhejinye@outlook.com

We will evaluate the issue and work quickly to provide an appropriate solution, including a replacement, refund, or exchange where applicable.

Non-Returnable Items

The following items are not eligible for return:

Final sale or clearance items
Gift cards
Promotional or customized products
Used, washed, or damaged items not caused by our error

We reserve the right to refuse returns that do not meet our policy requirements.

Partial Refunds

In certain situations, only partial refunds may be granted, including:

Items returned with visible signs of use
Products missing original packaging or accessories
Returns requested outside the 30-day return period
Items damaged due to improper handling after delivery

All returned products are inspected before refunds are approved.

Refund Process

Once we receive and inspect your return, we will notify you by email regarding the approval status of your refund.

If approved:

Refunds will be issued to your original payment method
Processing typically takes 3–7 business days
Your bank or payment provider may require additional time for the funds to appear in your account
Return Shipping
Customers are responsible for return shipping costs for non-quality-related returns
If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs where applicable
We recommend using a trackable shipping service for all returns

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original product and place a new order separately.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us:

STARHEJINYE Customer Support

Email: starhejinye@outlook.com

We are always happy to assist you and make your shopping experience as smooth and comfortable as possible.